Delivery Policy

Effective Date: December 30, 2024

At Snugtoopin, we are dedicated to ensuring that your artwork arrives at your door safely and in a timely manner. This Delivery Policy outlines the shipping methods, timelines, and procedures for all orders placed through our website, https://snugtoopin.com. We are committed to providing transparency in our shipping processes and want you to be fully informed about what to expect when receiving your cherished artwork. By placing an order with Snugtoopin, you agree to adhere to the following terms and conditions.

1. Shipping Destinations

Snugtoopin currently offers shipping to the following destinations:

  • Domestic Shipping: We ship to all addresses within the contiguous United States, including Alaska and Hawaii.

  • International Shipping: We also provide international shipping to selected countries worldwide. Please see the list of eligible locations at checkout. This list may vary based on international shipping regulations and our carrier’s capabilities. If your country is not listed, please contact us at info@snugtoopin.com for any options.

2. Shipping Methods

Snugtoopin partners with reputable shipping carriers to ensure the secure and reliable delivery of your art. The specific shipping method may vary depending on the destination, size, weight, and fragility of your order. We generally use the following methods:

  • Standard Shipping: This method is typically used for domestic orders, with delivery times varying depending on the location. We use well-established ground shipping networks for this service.

  • Expedited Shipping: For those who require quicker delivery, expedited shipping is an option. This service prioritizes your package for faster handling and transit times.

  • Specialized Art Courier Service: For larger, high-value, or fragile art pieces, we utilize specialized art courier services. These carriers are experienced in transporting delicate artwork and use special handling techniques to ensure its safe arrival. This option may include “white glove” delivery service in some areas.

  • Local Pickup: If you are located near our Westlake, Ohio location, you have the option to pick up your artwork directly from our facility. You will receive an email notification when your order is ready for pickup. Please contact us to coordinate a pickup time.

3. Shipping Costs

Shipping costs are calculated based on several factors, including:

  • Destination: The geographic location of the delivery address will affect the shipping cost.

  • Weight and Dimensions: Larger and heavier packages incur higher shipping charges due to the logistics involved.

  • Shipping Method: Expedited services and specialized art courier options will cost more than standard shipping.

  • Insurance: For high-value items, insurance costs may be added to protect against loss or damage during transit.

  • Packing Materials: We use quality packaging materials designed to protect artwork, and this may be a factor in determining the shipping cost.

You will be able to see the exact shipping costs calculated for your order during the checkout process before you finalize your purchase. We aim to provide transparent and fair shipping prices.

4. Processing Time

Orders are generally processed within 1 to 3 business days of receiving payment confirmation. Please be aware that processing times may be longer during busy periods or holidays. Custom or specially commissioned art pieces may require additional processing time. Once your order is shipped, you will receive an email notification that includes a tracking number if applicable.

5. Delivery Times

Delivery times vary depending on your location and the selected shipping method. Please note the following estimated delivery timeframes:

  • Domestic Standard Shipping: 3 to 7 business days

  • Domestic Expedited Shipping: 1 to 3 business days

  • International Standard Shipping: 7 to 21 business days (This timeframe can vary based on the destination country and customs processing.)

  • Specialized Art Courier Shipping: Delivery timelines will be communicated to you directly by the art courier service.

These delivery times are estimates and may be impacted by external factors, such as weather conditions or customs delays.

6. Tracking Information

Upon shipping your order, you will receive a confirmation email that includes a tracking number (if available). You can use this tracking number to monitor the delivery status of your package. Please note that international tracking may not be available in all regions.

7. Customs and Import Duties

International orders may be subject to import duties, taxes, and customs clearance fees that are determined by the customs authorities in the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees. Snugtoopin is not liable for any delays caused by customs processing. Please check with your local customs office for more information about import rules and duties.

8. Packaging

We take great care to package all artwork to protect it during transit. Each piece is carefully wrapped, cushioned, and placed in appropriate packaging. We use high-quality packing materials, and we continuously work to improve our packaging practices to minimize the risk of damage during shipment.

9. Delivery Issues

If your order is delayed, damaged upon arrival, or you encounter any other delivery problems, please contact us immediately at info@snugtoopin.com. We will work with our shipping partners to resolve the issue as promptly as possible. We may ask for photos of any damages.

10. Changes to Delivery Policy

Snugtoopin reserves the right to modify this Delivery Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Changes to this policy will be effective immediately upon posting on our website.

Contact Information

If you have any questions or concerns regarding our Delivery Policy, please do not hesitate to reach out to us: